Any specific requirements for hospitalisation applicable at the given department are listed under “Information for patients” related to that department.
How to become our patient?
Patients are admitted to outpatient and bed care based on referrals from their treating doctors, according to urgency and current health condition. No referral is needed if there is a danger of delay.
You can become our patient no matter which part of the Czech Republic you come from, upon referral from your treating doctor.
If your treating doctor does not want to refer you to any of our departments although you wish to receive our treatment, you can directly address the secretariat of the appropriate department (see Units) by writing a letter, by phone, fax or e-mail; after studying the sent medical materials the given department will inform you whether it has the professional resources for your treatment or whether it can guarantee the therapeutic care on the necessary level in terms of available capacity or other aspects.
Also, you can contact us if a local medical facility refuses to admit you for a high operative risk, because in many cases we are able to operate even on very high-risk patients, although it is not a matter of fact (it always depends on the specific case).
What documentation (assessment results) should I bring before admission
If possible, ask your treating doctor for your medical documentation. More detailed information about the contents of medical documentation is provided for individual departments (see Units/Department/Information for doctors). If necessary, all assessments can be done at IKEM.
What can you expect at admission?
The charged personnel will prepare your medical documentation and issue required reports. You will be informed about how your assets will be secured. Subsequently, the same personnel will accompany you to the appropriate clinical department.
Admission at the department
A bed will be assigned when you arrive at the department. Subsequently, you will meet your treating doctor who will perform an admission examination and will inform you in advance about the course of individual tests and further therapy. Please do not hesitate to ask your doctor if you have any questions about your health condition, nature of assessment(s), possible complications, etc.
Sick leave certificate and sickness benefits
If you need, the admission office will issue a sick leave (medical) certificate for you when you arrive for hospitalisation. Please inform the personnel at the admission office if another doctor has issued the sick leave certificate for you. Based on your length of stay, the certificate for sickness benefits will be issued on a regular basis. These certificates can by no means be issued in advance.
Storage of valuables during hospitalisation
It is not recommended to keep with you any larger sums of money, credit cards, bankbooks, cellular phones and other valuables. If you cannot leave these at home or give them to your accompanying person, you can give them to the charge nurse of the bed ward who shall issue a certificate of acceptance and ensure their safe storage in the safe. The stored objects will be given to you upon request and returned at the end of your hospitalisation.
Free Internet offer
Three Internet stations are available in the reading room of the Scientific Medical Library (SML), which are designated predominantly for scientific and study purposes of IKEM personnel. However, the library enables ambulant and non-infectious patients to use the Internet free of charge (particularly e-mail) on work days from 09:00 to 15:00. The SML reading room can be found here.
Smoking is prohibited in the entire premises of the hospital. Failure to respect this regulation may result in termination of the given patient’s hospitalisation.
All departments are equipped either with portable telephones or a system to switch telephone calls to individual patient beds. This service enables you to be in contact with your relatives. Automated telephone systems for phone cards are available in every building for your needs. It is not allowed to use cellular phones within bed wards as their use may disturb the function of the monitoring systems used to monitor vital functions of the patients. If you are unsure, ask your treating doctor.
Visits at coronary units, ICU and ARD are possible only upon agreement with the treating doctor or the doctor on duty. Visits at other clinical units are usually allowed daily, at any time in the afternoon – i.e. from 1 pm – 7 pm. If other visitation hours are reserved, this information is provided under “Information for patients” related to the given department. Outside the scope of the determined hours, visits at rooms are possible upon agreement with the charge nurse or doctor on duty. It is considered a matter of course that visitors shall not disturb other patients and shall respect their health condition and privacy.
Administration of medicines
The course of your therapy shall be coordinated by your treating doctor in cooperation with the senior consultant of the appropriate department or other specialists. The prescribed medicines will be administered at the determined times by nurses. If you cannot take your medicines at the given time for any reason, please inform the treating doctor or doctor on duty through the nurse. Any questions related to the prescribed medicines will be answered by your treating doctor. Any medicines brought from home should be taken only if agreed with the treating doctor. This fact must be recorded in the medical history record.
Respecting the night-time silence is necessary for a calm sleep – yours and that of the other patients. The night-time silence period is defined as: from 10 pm – 5:45 am. Night-time silence exceptions may occur in patients undergoing assessments with precisely defined times (for example, urine collection), are undergoing preparation for a certain procedure or have medicines prescribed to be taken in the night. During the night-time silence hours, TV sets in rooms or canteens should also be switched off. In exceptional cases, patients may continue watching a TV programme provided that it is agreed with the other patients in the room and with reduced volume.
Prepared patient meals are supplied to individual departments where they are divided into individual portions. Breakfast is served from 7:30 am – 8 am, lunch from 12 pm – 12:30 pm and dinner from 5:45 pm to 6:15 pm. Any diet corresponding to the nature of your disease forms part of the therapeutic regimen and is prescribed by your treating doctor. If you are not satisfied with the prescribed diet, you should check about possible changes with the treating doctor. Nurses are not authorised to make any changes to the diet. However, any questions about food may be explained by the dietary nurse during the working hours who is fully informed about your diet.
Meals are supplied to the departments using the so-called tablet system. The meal assigned to you is labelled with your name, diet number, room number and is brought to the department in a thermostable box. Dishes and cutlery should be put back on the tray after you finish your meal; they cannot be kept in the room. If you are not allowed to eat before a scheduled procedure, your meal will be kept and served later. You may have to remain fasting for up to several hours before certain assessments or therapeutic procedures. In such cases we would like to ask you for patience, as such procedures may often be very complicated and their duration may differ. In addition, it often happens that an urgent procedure has to be done outside the scope of the determined order, which unintentionally extends your waiting time for your scheduled assessment or therapeutic procedure.
Grand rounds of the department director or their deputy are held gradually at all department wards once a week, usually from 8:30 am – 11 am.
Rounds of senior consultants of wards differ at individual wards; this is given by the nature of every ward. You will be informed by your treating doctor about the time of this round.
Except when you are referred for a scheduled assessment or procedure, you should stay in your room during the rounds. Your presence is necessary to determine the further course of testing or therapy.
Stay at the ward
Given that the major part of patients at bed wards are monitored using the so-called telemetric system that supports wireless transmission of the ECG curve, we would like to ask you not to leave the ward where you are hospitalised without informing the nurses!
Services and shops within the hospital premises
Detailed information (location, opening hours) can be found here.
Hospital leave permit
In order to ensure maximum protection of your health condition, the department building may only be left upon permission of the treating doctor or doctor on duty. A hospital leave permit may also be issued only upon agreement with the treating doctor or doctor on duty and its issuance must be noted in the medical history record, to be confirmed by your signature. In such a case, it is up to you to ensure your transport. Transport by ambulance cannot be requested for leaving or returning based on a leave permit.
Use of hot water
Transplantations of vital organs and many other demanding procedures are performed at IKEM. Given this fact, very strict requirements apply to the quality bacteriological harmlessness of hot utility water. Chemicals are therefore added to hot water to ensure its harmlessness. However, these chemicals cannot pose a threat to your health. However, you are asked to respect the prohibition of drinking hot water or of using this water for cleaning your teeth or preparing your drinks.
Although the full team of IKEM personnel seeks to make sure that your stay results in the most efficient treatment of your disease and is as tolerable as possible for you, any misunderstandings or minor failures cannot be prevented under all circumstances. If your complaint is not satisfactorily handled by the treating doctor, you should contact the department director or their deputy. They will obviously also welcome any suggestions or comments that could contribute to the enhanced quality of the provided medical and nursing care.
Discharge from care at IKEM
You will be informed about your discharge from the hospital by your treating doctor in advance, who will issue for you a preliminary discharge report on the day of your discharge. At the same time, the treating doctor will give you prescriptions for medicines for the necessary period of time. The final medical discharge report on the course of your therapy will be sent by post to your general practitioner and/or your specialised doctor, who shall continue your outpatient follow-up. Discharged patients may utilise specialised consulting services or help in the area of social and home care services. Contact of patients by a social worker, who shall then visit the given patient at the ward, shall be arranged through the treating doctor.
Patients not able to travel home by themselves on the day of their discharge due to their health condition are entitled to be transported by an ambulance.